Community Services

Health and welfare services

Within Thurrock, there are many community and voluntary services available to offer advice, help and support. Below is a list of some of health related areas that local groups operate in within Thurrock. Click on the boxes to see what organisations are available to help.

Thurrock First

Thurrock First is a single number that anyone over 18 can call for advice on social care, mental health or comunity health services in Thurrock. To access call 01375 511000 (main hours: 9am to 5pm Monday to Friday). For more information, visit the Thurrock First page.

Active for Life – cancer exercise group

Thurrock residents with a cancer diagnosis have the opportunity to attend a specialised exercise group.

Exercise can have huge benefits for cancer patients, whether it's a new diagnosis or you are towards the end of your treatment. Keeping active throughout your cancer journey can help with physical and emotional wellbeing as well as helping to reduce the risks other health problems such as diabetes or stroke.

For more information on the group, its benefits and how you can be referred, download the below leaflet. 

pdf Active for Life – Cancer Exercise Group (233 KB)

Please note: the group costs £3 per session.

 

Ask Thurrock - Young people and families directory

Ask Thurrock is an online directory of local services to help children, young people and families. The information and advice is for young people up to the age of 25, parents, prospective parents, carers, and anyone working with children and families.

  • www.askthurrock.org.uk
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Telephone: 01375 652801

Ask Thurrock is maintained by Thurrock Council

Cancer Support – You are not alone

Despite the uncertainty we are all now living with you are not alone, there are a number of services available to support you, your friends and family during this challenging time.

If you have been affected by cancer or are a relative or friend of someone who has, the information below highlights the support available. We also want to stress that GP surgeries are open and if you have any symptoms that you are worried about please contact your practice and discuss this with them. Tests can still be arranged if needed and hospital reviews are still happening. The earlier cancer is caught the better our chance of beating it! Symptoms may include losing weight without trying, a new lump found on your body or blood in your poo. To find out more about cancer symptoms you can speak to a health professional or visit the NHS Be Clear On Cancer webpage.

Support numbers:

Macmillan Support line – for people with cancer or living with the effects of cancer and their loved ones. Advice also available for emotional and financial support: 0808 808 00 00 open 7 days a week 8am-8pm. (online chat and email also available).

Macmillan Buddies Scheme – If you are living with cancer, this scheme matches you with a buddy who will provide a weekly call of support. You can sign up by visiting the Macmillan telephone buddies webpage

Cancer Nurses – Cancer Research UK also offer support for any cancer related questions, their cancer nurses can be reached on – 0808 800 40 40.

Boots Pharmacists and Beauty advisors – If you have queries around medication please speak to your boots Macmillan information pharmacist. Boots have also teamed with No7 to provide a virtual beauty service which will provide you with make-up and skincare tips following any visible side effects form your cancer treatment. Visit the Macmillan website for more information on these beauty advisors. 

National Garden Scheme Gardens can be a place of calm and help improve our mental and physical wellbeing. This scheme allows you to take virtual tours and obtain useful gardening tips. Get more information on the National Open Garden Scheme on their website.

FREE BOWEL CANCER SCREENING TEST/ FIT TEST Bowel screening test – If you are aged 60 – 74 you should receive a kit in the post to check your poo. It is really important that you follow the instructions provided and send it back as instructed. This test looks for blood, if it is picked up in your test it can be a sign of bowel cancer, the earlier this is detected the better chance we have of beating the cancer. If you have any questions please visit: the NHS bowel cancer screening page or call the free bowel cancer helpline on 0800 707 60 60.

Care homes

carehomeThere are many types of residential care homes available. These include permanent care homes for older people, homes for younger adults with disabilities and homes for children. They may be privately owned or run by the voluntary sector or local authorities.

Older people

Care homes for older people may provide personal care or nursing care. A care home which is registered to provide personal care will offer support, ensuring that basic personal needs, such as meals, bathing, going to the toilet and medication, are taken care of. In some homes more able residents have greater independence and take care of many of their own needs.

Some residents may need medical care and some care homes are registered to provide this. These are often referred to as nursing homes.

Adults aged 18-65

There are also residential care homes that provide care and support for younger adults with, for example, severe physical disabilities, learning disabilities, acquired brain injury, progressive neurological conditions or mental health problems.

Children and adolescents

Some homes specialise in providing residential care for children. This could be for a variety of reasons, including physical or learning disabilities or emotional problems.

Residential special schools focus on education and provide teaching on site. Children in traditional children's homes are normally educated outside the home in an educational or training facility.

Care Homes in Thurrock

To find Care Homes in Thurrock go to the Care Homes finder

Carers support service

Within Thurrock there is a service set up specifically to help support people that provide unpaid care to relatives, friends or neighbours.

The Thurrock Carers Service provides information, advice, practical and emotional support for anyone who is caring for another person; whether you are caring for someone temporarily, or have been caring for a loved one for several years or more.

The service can help with:

  • Carers / Social care Assessments
  • Respite / Outreach
  • Medical resource information
  • Counselling
  • Education / Training
  • Employment / Volunteering Support
  • Carers peer support groups
  • Information on direct payments
  • Carers benefits and welfare forms
  • Lasting power of attorney
  • Access to social activities

For more information on the service, download the leaflet below

pdf Thurrock Carers Service – Information, advice and support for unpaid carers (411 KB)

Domestic Abuse Support Services

Changing Pathways

Changing pathways is a domestic abuse charity working in Thurrock.

The services provided by Changing Pathways are free and confidential and support people who are currently or have experienced domestic abuse.

Changing Pathways provides the following services for women affected by domestic abuse:

  • Accommodation
  • Outreach / community based support
  • Advocacy services for high risk victims – including those experiencing stalking and harassment
  • Therapeutic / counselling services and a range of group programmes

For children and young people, there are individual and group-based therapies, practical and emotional support, a range of activities supported by domestic abuse experts and an Ofsted registered pre-school for children of women accommodated at the Basildon refuge.

For more information, visit the Changing Pathways website

Thurrock Council website

You can find out more about domestic abuse and the services available on the Thurrock Council website

Rape and Incest Support

The South Essex Rape and Incest Crisis Centre (SERICC) / Synergy Essex offer specialist support to young people and adults who have experienced sexual violence and/or child sexual abuse at any point in their lives, support is also offered to family members.

Sexual violence and abuse services are available throughout the coronavirus pandemic and offer services online and by phone to help make sure people get the help they need. You can find out more by visiting SERICC or SYNERGY websites through the links above.

SERICC can be contacted on the phone on 01375 380609 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Synergy Essex are available on the phone on 0300 003 7777 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Drug and Alcohol services

Inclusion Visions - adult substance misuse service
Inclusion Visions provides an open access 'walk in' advice and information service for anyone needing help with a substance misuse problem. Staff offer one-to-one support for more severe problems, along with complementary therapies, referral to psychological therapies and other services.
Adults who have severe or dependent problems with drugs, alcohol or so-called legal highs can get:
  • substitute prescribing
  • referral routes to detoxificatiom
  • community or residential rehabilitation
  • There is also a needle exchange service on site.

Inclusion Visions - Thurrock adult substance misuse service
  • Telephone: 0300 303 1018
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Website:www.visions.inclusionthurrock.org 
Wize-Up Thurrock
Wize-Up offers advice, information and support for children and young people to help them cut down or stop using substances (alcohol and drugs).
  • https://www.changegrowlive.org/wize-up-thurrock/info
  • Address: Unit 2, Thurrock Centre for Business, 2 George Street, Grays, Thurrock, Essex, RM17 6LY
  • Telephone: 01375 376 111
  • This email address is being protected from spambots. You need JavaScript enabled to view it. 
Online tool for identifying drink risk level
Don’t Bottle it Up is an online tool which helps people identify the risks of their drinking and provides advice on cutting down. The tool includes a quick quiz that can identify the level of risk associated with your drinking. The tool is free to use for anyone living in Essex. If you would be interested in taking the test, visit the Don’t Bottle it Up website.

Learning disabilities

Thurrock Mencap
This charity helps support children and adults with learning disabilities as well as their carers. Their main aims are to give children an active social life and provide sports & activity projects.
  • https://thurrockmencap.wixsite.com/website
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Mental health

For more detailed information on mental health support in Thurrock, please see our mental health page.
 
Thurrock and Brentwood Mind
A local group that provides services to the community to support those with mental health problems
Thurrock Community Mental Health Team
  • Address: Civic Offices, New Road, Grays, RM17 6SL
  • Telephone: 01375 402 276 for people aged 18 to 65, or 01375 413 910 for people over 65 years-old
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
SNAP - children's special needs support charity
SNAP (Special Needs and Parents) is an Essex charity that provides support for families with children (0-25 years) who have special needs or a disability. The charity provides support and advice and can signpost you to public services in your area. There's no need for a formal diagnosis and you don't need to be referred by a medical professional. You can contact the charity using the contact details below:
  • Telephone: 01277 211300
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
  • Website: www.snapcharity.org/ 
Counselling Directory
A national directory of counsellors and psychotherapists and includes information on many types of distress as well as news, events and articles
  • Councelling Directory website
  • Address: Counselling Directory, Building 3, Riverside Way, Camberley, Surrey, GU15 3YL
  • Telephone: 0844 8030 240 (Lo-call rate: 7p a minute plus telephone company access charge) Monday to Thursday 9am to 5pm, Friday 9am to 4pm
Hypnotherapy Directory
A national directory listing hypnotherapists who are members of a professional body or have proof of qualifications
  • Hypnotherapy Directory website
  • Address: Building 3, Riverside Way, Camberley, Surrey, GU15 3YL
  • Telephone: 0844 8030 242 (Lo-call rate: 7p a minute plus telephone company access charge) Monday to Thursday 9am to 5pm, Friday 9am to 4pm

Occupational therapy - Community children's team

Occupational Therapists (OT) focus on the activities a child wants and needs to be able to do in their day to day life, such as play, dressing, toileting, using cutlery, handwriting etc. This service is provided by NELFT in Thurrock. For more information, visit NELFT's website.

A new daily helpline has been created for parents, carers, and professionals who would like to speak to an occupational therapist about a child. You can call 0300 300 1670 on Monday – Friday between 10am and 1pm (excluding Bank Holidays). For more information, see the service flyer below:

pdf Childrens Occupational Therapy Duty Desk Flyer (179 KB)

 

One Response - advice service for palliative and end-of-life care

One Response

Call: 01268 526259

One Response is a Support, Assessment & Advice Service, which works in partnership with health organisations to coordinate palliative and end of life care services across South west Essex. This means that anyone with an advanced illness or those that care for them can call at any time, day, or night, for advice. Assessment and care can also be provided. 

The aim is that patients, carers and other family members as well as professionals will have one number to ring to address new and existing problems. You are still able to ring your usual contacts as needed, with OneResponse as an extra number for when other services are not available. Download the information leaflets below:

pdf OneResponse Patient Leaflet (1.84 MB)

pdf One Response professional Leaflet (2.06 MB)

Patient Transport Services

Non-emergency patient transport, funded by the NHS, is available when a medical condition means that a patient would struggle to safely attend their appointment or treatment independently.

Non-emergency patient transport is an important service for those who cannot attend hospital, outpatient appointments, community clinics or get home after a hospital admission by any other means. NHS-funded transport does not cover journeys to GPs, dentists, pharmacies and opticians.

The non-emergency patient transport service uses a wide range of vehicle types and levels of care that are consistent with each patients’ medical needs.

How do I know if I am eligible for non-emergency patient transport?

Patients who would like help with transport to healthcare appointments will need to have an assessment which will determine your medical needs and what support you will need on the journey.

The assessment may be done face to face with the doctor or nurse who is responsible for your care, or it could be done over the phone with the transport assessment and booking team.

Details of the Eligibility Criteria for Non-Emergency Patient Transport Service (NEPTS) in Mid and South Essex is available to download here: 
pdf Eligibility Criteria Patient Transport Service (117 KB)

What if I am not eligible for patient transport?

If you are not eligible for NHS-funded patient transport details of community transport can be found here:

Thurrock public travel and transport
Essex County Council bus information
Southend public transport

Need help with travel costs?

If you are not eligible for NHS-funded patient transport and need help to pay for the costs of transport to your healthcare appointments, you may be able to claim a refund through the national Healthcare Travel Costs Scheme.

More information can be found here: Health Travel Costs Scheme 

Mid and South Essex Patients

Non-emergency patient transport service for Mid and South Essex is provided by HTG UK, formerly Thames Ambulance Service Limited. 

Transport to some hospitals outside of Essex may be provided by a different transport service, details can be found here: Travelling to a hospital outside of mid and south Essex?

Transport with HTG UK will usually be booked by your healthcare professional. However, patients can contact HTG UK by calling 0808 169 9614.

Further information can be found on the HTG UK patient leaflet here:  pdf Patient leaflet HTG Essex (871 KB)

Or via their website: www.htg-uk.com/

Feedback and queries

If you would like to raise any compliments, concerns or complaints about patient transport then you can contact HTG UK by phone, email or post using the details below.

Telephone - 0808 164 4696 

Email- This email address is being protected from spambots. You need JavaScript enabled to view it.

HTG UK
Harrison Place,
Whisby Way,
Lincoln,
LN6 3AH

Travelling to a hospital outside of mid and south Essex?

In some cases Patient transport services for out of area hospitals are arranged directly through the hospitals themselves. Details of these hospitals and contact details are shown in the table below.

Therefore patients or their advocates need to contact the hospital patient transport service directly to arrange appointments. Please note some of these hospitals require the referral to be made by the patient's GP.

Patients will be assessed for eligibility in accordance with the hospital’s own eligibility criteria.

Excluded London Trusts from the Scope of this Contract Transport Provider Contact Number
Barking, Havering & Redbridge University Hospital NHS Trust (includes Queens Hospital and King George’s Hospital) G4S

1st appt. requires GP or HCP referral for PTS. PTS requirements for follow up appts. are made by the clinic/department attending
Queens Hospital:
01708 435 590

King George’s Hospital:
0208 970 8101
Bart’s Health NHS Trust (includes St. Bartholomew’s and The Royal London)  Serco 0330 041 6767
Chelsea & Westminster Hospital NHS Trust PTS is arranged in house by the appointment staff on the appt. booking line 0203 315 6666
Great Ormond Street Hospital PTS is arranged in house by the ward or clinic direct. Patient to contact ward/clinic for eligibility check once appt. has been made 0207 405 9200
Guys & St Thomas Hospital Essentia 0207 188 2888
Homerton University Hospital   Patient Transport Centre

1st appt. requires GP or HCP referral for PTS. Follow up appts. can be booked by the patient via the In-House Hospital Transport Team
  Outpatient Clinic:

0208 510 7777



Bryning Unit:

0208 510 8941
Imperial College Healthcare (includes Charing Cross Hospital, Hammersmith Hospital, Queen Charlottes and Chelsea Hospital, St Mary’s Hospital Sidcup and Western Eye Hospital)  Falck   Transport Booking Team:

;0330 678 1245

Escalation Contact:

0330 678 1245
Kings College Hospital (includes Denmark Hill, Princess Royal Hospital, Orpington Hospital, Beckenham Beacon and Queen Mary’s) Kings College PTS Provider – Medical Services

PRUH, OH, BB and QMH – Savoy Ventures 
  Denmark Hill:

0203 299 8000

All Other Hospitals:

0203 299 6886
Moorfields Eye Hospital DHL 0333 240 4909
The Princess Alexandra Hospital (includes Herts and Essex Hospital and St. Margaret’s Hospital)  UK Emergency Medical Transport Ambulance Service
Requires GP or HCP referral for PTS 
01204 402 030
Royal Brompton & Harefield NHS Foundation Trust Patient’s residing in North East Essex – EEAST In House Provider (with exception NEE residing patients) 0300 013 4995

0207 351 8012
Royal Free London NHS Foundation Trust   Patient Transport Assessment Centre 0333 240 4909
Royal National Orthopaedic Hospital G4S 0800 953 4138 
St Georges Healthcare (includes Queens Mary’s Hospital, Roehampton) St Georges and St. John’s Therapy Centre

Patient Transport Assessment Team

Queen Mary’s Hospital, Roehampton

Requires GP or HCP referral for PTS
  0208 725 0808

0208 487 6000
The Royal Marsden (includes Sutton and Chelsea Hospitals) Patient Transport Assessment Team

Sutton Hospital

Chelsea Hospital
0208 661 3427
0207 811 8305
Whittington Health NHS Trust DHL 0333 240 4909
University College London Hospital (includes National Hospital for Neurology and Neurosurgery, Queen Square) London Ambulance Services 1st appt. requires GP or HCP referral for PTS. Follow up appts. can be booked by the Transport Assessment Team

0203 456 7010

Physical disabilities

Thurrock Coalition
The Thurrock Coalition provides advice and information on a range of issues affecting disabled and older people.
Thurrock Centre for Independent Living (TCIL)
TCIL offers advice on issues that affect disabled people. The TCIL team can assist people with the majority of disability related issues.
  • www.tcil.org.uk/
  • Adress: The Beehive, West Street, Grays, Essex, RM17 6XP
  • Telephone: 01375 389 864
  • Text: 07977531670
SNAP - children's special needs support charity
SNAP (Special Needs and Parents) is an Essex charity that provides support for families with children (0-25 years) who have special needs or a disability. The charity provides support and advice and can signpost you to public services in your area. There's no need for a formal diagnosis and you don't need to be referred by a medical professional. You can contact the charity using the contact details below:
  • Telephone: 01277 211300
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
  • Website: www.snapcharity.org/ 

Quitting smoking and healthy living

Thurrock Healthy Lifestyle Service
A Thurrock health service which supports, advises and informs on ways to stop smoking, eat healthily and get active.
  • Thurrock Healthy Lifestyle Service
  • Telephone: 0800 292 2299 (Monday to Friday 9am to 6pm)
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
One You
One You is a national initiative from the NHS that encourages people to make small changes to their daily life to help them stay fit and healthy. Small changes to what we eat, how much alcohol we drink or cutting out those cigarettes can have a massive impact on our health and One you has many tips and tools to help you make changes.
 

St. Luke’s Hospice - end of life care and Lymphoedema Service

 

St. Luke’s Hospice provides end of life care for Thurrock. The holistic, multidisciplinary care provided by St. Luke’s is offered to people suffering from advanced, life-threatening illness and is given within the hospice or at home.

St Luke’s is also the service provider for the pdf South Essex Lymphoedema Service (224 KB) .

For more information, visit the St Luke’s Hospice website

 

Voluntary Sector

Below are links to some of the organisations that operate within the voluntary sector in Thurrock. Click on the boxes for more information.

Thurrock volunteer centre

The centre works with residents to promote 'active citizenship' and volunteering opportunities, and encourage them to play a bigger part in their local community.

  • Volunteer centre website
  • Address: The Beehive, West Street, Grays, Essex, RM17 6XP
  • Telephone: 01375 389893
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
  • Twitter: twitter.com/ngagethurrock 

Thurrock Citizen Advice Bureau

The Citizens Advice Bureau provides impartial advice to everyone on their rights and responsibilities. Their advice helps people resolve problems with debt, benefits, employment, housing, discrimination and more.

  • Citizen Advice Bureau website
  • Address: Advice Bureau, Voluntary & Community Resource Centre, High Street, Grays, RM17 6XP
  • Telephone: Advice Line 24hrs – 03444 770 808

Thurrock CVS

CVS provides information, support, training and advice to community groups and organisations in Thurrock. It also brings Bringing voluntary and community organisations together to share knowledge, promote best practice and co-ordinate activity and opinion.

  • CVS Website
  • Address: The Beehive, West St, Grays, Essex RM17 6XP
  • Telephone: 01375 389890
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.