The one stop phone line for anyone over 18 who need advice on social care, mental health or community health services.
Thurrock First is the first point of contact for a number of health needs. All you need to do is call the one number and you will be directed to the most appropriate service. If you live in Thurrock and over 18, you can call the number to access:
- Adult social care
- Mental health
- Health problems that have been diagnosed and for which on-going care is needed
- Where to get help with other health problems
- Care that's available in the community
Some of the health problems that the service can help with include:
- Catheters and wound dressings
- Chronic obstructive pulmonary disease (COPD) lung conditions
- Continence problems
- Diabetes and insulin needs
- Falls, or are recovering from a fall
- Family members nearing the end of life
The main opening hours are from 9am to 5pm, Monday to Friday.
A limited service is provided from 7am to 9am and 5pm to 9pm, Monday to Friday, and from 7am to 7pm on weekends and bank holidays.
You can use an online form to request a call back from the service – The service will respond within 24 hours.
Where to get urgent help
Call 999 if you have an immediate life-threatening emergency.
Call 111 if you urgently need medical help but it’s not a life-threatening situation.