Community Services

Health and welfare services

Within Thurrock, there are many community and voluntary services available to offer advice, help and support. Below is a list of some of the health and welfare issues that local groups provide help and information for. Click on the boxes to see what organisations are available to help.

Mental health

Inclusion Thurrock
Provides talking therapies for depression and anxiety and courses for building mental resilience.
Thurrock Mind
A local group that provides services to the community to support those with mental health problems
  • Thurrock Mind website
  • Address: Thurrock Mind, 152 Bridge Road, Grays, Essex, RM17 6DB
  • Telephone: 01375 391411
Thurrock Community Mental Health Team
  • Address: Civic Offices, New Road, Grays, RM17 6SL
  • Telephone: 01375 402 276 for people aged 18 to 65, or 01375 413 910 for people over 65 years-old
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
Counselling Directory
A national directory of counsellors and psychotherapists and includes information on many types of distress as well as news, events and articles
  • Councelling Directory website
  • Address: Counselling Directory, Building 3, Riverside Way, Camberley, Surrey, GU15 3YL
  • Telephone: 0844 8030 240 (Lo-call rate: 7p a minute plus telephone company access charge) Monday to Friday 9am to 5pm
Hypnotherapy Directory
A national directory listing hypnotherapists who are members of a professional body or have proof of qualifications

Learning disabilities

Thurrock Mencap
This charity helps support children and adults with learning disabilities as well as their carers. Their main aims are to give them an active social life and provide sports & activity projects.
  • Thurrock Mencap website
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Quitting smoking and health living

Thurrock Healthy Lifestyle Service
An NHS service which supports, advises and informs on ways to stop smoking, eat healthily and get active.
  • Thurrock Healthy Lifestyle Service section
  • Telephone: 0800 292 2299
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
Change4Life is a national campaign to help improve people's health and wellbeing. The local group in Thurrock provides prevention and treatment programmes for families with an unhealthy weight.
  • Change4Life Thurrock website
  • Address: Change4Life team, Oddfellows Hall, Dell Road, Grays, Essex RM17 5JY
  • Telephone: 01375 898 100
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Drug and Alcohol services

Inclusion Visions - adult substance misuse service
Inclusion Visions provides an open access 'walk in' advice and information service for anyone needing help with a substance misuse problem. Staff offer one-to-one support for more severe problems, along with complementary therapies, referral to psychological therapies and other services.
Adults who have severe or dependent problems with drugs, alcohol or so-called legal highs can get:
  • substitute prescribing
  • referral routes to detoxificatiom
  • community or residential rehabilitation
  • There is also a needle exchange service on site.

Inclusion Visions - Thurrock adult substance misuse service
  • Telephone: 0300 303 1018
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
  • Website: Inclusion Visions Thurrock
Wize-Up Thurrock
Wize-Up offers advice, information and support for children and young people to help them cut down or stop using substances (alcohol and drugs).
  • Wize-Up Website
  • Address: Unit 2, Thurrock Centre for Business, 2 George Street, Grays, Thurrock, Essex, RM17 6LY
  • Telephone: 01375 376 111
  • This email address is being protected from spambots. You need JavaScript enabled to view it. 
Online tool for identifying drink risk level
Don’t Bottle it Up is an online tool which helps people identify the risks of their drinking and provides advice on cutting down. The tool includes a quick quiz that can identify the level of risk associated with your drinking. Once the test is completed, you can find out more about your level of drinking, whether you should seek medical help and details of local alcohol services near you. The tool is free to use for anyone living in Essex. If you would be interested in taking the test, visit the Don’t Bottle it Up website.

Physical disabilities

Thurrock Coalition
The Thurrock Coalition provides advice and information on a range of issues affecting disabled and older people.
  • Thurrock coalition website
  • Address: The Beehive Centre, West Street, Grays, Essex, RM17 6XP
  • Telephone: 01375 389864
  • Textphone: 07977531670
Thurrock Centre for Independent Living (TCIL)
TCIL offers advice on issues that affect disabled people. The TCIL team can assist people with the majority of disability related issues.
  • TCIL website
  • Adress: The Beehive, West Street, Grays, Essex, RM17 6XP
  • Telephone: 01375 389 864
  • Text: 07977531670

St. Luke’s Hospice


St. Luke’s Hospice provides end of life care for Thurrock. The holistic, multidisciplinary care provided by St. Luke’s is offered to people suffering from advanced, life-threatening illness and is given within the hospice or at home.

St Luke’s is also the service provider for the pdf South Essex Lymphoedema Service (224 KB) .

For more information, visit the St Luke’s Hospice website

Thurrock Healthy Lifestyle Service

Have you been thinking about making a few changes to your lifestyle so you can improve your health and quality of life?

Whatever the reason may be, many of us want to cut down on those unhealthy habits. Whether it’s eating less, drinking less alcohol or quitting smoking for good, your local health service is here to help.

Thurrock Healthy Lifestyle Service is a integrated service that aims to provide a single point for residents to access the following services:

NHS Health checks
Stop Smoking Service
Weight Management

Call the service today and one of their specialist advisors will discuss your current lifestyle. From a few simple questions, they will be able to assess which service would be helpful to give you support to make your life healthier and longer.

Contact details

To find out more about the service contact them using the contact information below:

Phone: 0800 292 2299
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

You can find out more about the service by downloading the below service leaflet. Please feel free to share:

pdf Thurrock Healthy Lifestyle Service leaflet (6.47 MB)

NHS Health Check

nhs health check

The NHS Health Check lets you know what you need to do to stay healthy.

The free NHS Health Check is for anyone aged between 40 and 74 and is about keeping you healthy. It can detect your risk of developing a health condition and give you guidance to make choices that can reduce your risks and keep you healthy.

The check assesses your risk of developing heart disease, type 2 diabetes, kidney disease and stroke. It typically takes between 20-30 minutes and involves a number of simple tests. Afterwards, you will find out more about your risks and how you can stay healthy.

Even if you feel fine, you should attend as detecting your risks early can lower your chances of developing health problems in the future.

For more information on the NHS Health Check, download the leaflet below:

pdf NHS Health Check leaflet – 2017 (643 KB)

Stop Smoking Service

stop smoking 2

You’re more likely to quit with help. Find out more about the Stop Smoking Service in Thurrock.

Stopping smoking can make a massive difference to your life. Not only does it reduce your chances of dying from a smoking related diseases, it can improve your everyday life, including increasing you energy levels, ease breathing problems, reducing stress, improving smell and taste, and saving money.

The free Stop Smoking Service in Thurrock can help any smoker in Thurrock who wants to quit or simply wants more information.

Research shows that you are as much as four times more likely to quit with the help of a stop-smoking service than trying to quit on your own. The service in Thurrock is delivered by highly experienced stop-smoking practitioners who help smokers quit using tried and tested approaches.

You can use the contact details above to request more informationabout the Stop Smoking Service.

Weight Management Service

diet exercise

Get the support you need to lose weight and stay healthy.

Being overweight can have life debilitating effects and can ultimately shorten your life. It can lead to life-threatening conditions such as heart disease, cancer, high blood pressure, diabetes, fertility problems, back pain and many others.

One of the best ways to stay healthy is to maintain a healthy weight. The free Weight Management Service in Thurrock can help you reduce your weight and ultimately lower your risk of possible health issues.

The service provides a 12-week free support programme to help you lose weight. The programme is evidence-based, in line with national guidelines, and open to adults with a BMI of 30-39 (or for people with an Asian ethnic background a BMI of 27.5 – 39).

You can use the contact details above to request more informationabout the Weight Management Service.

Thurrock Sexual Health Service


From 01 April 2018 Provide, a social enterprise organisation, began delivering sexual health services for the residents of Thurrock.

Working in collaboration with specialist sexual health organisations, Provide has extensive experience of delivering a wide range of professional and confidential sexual health services. The full range of services are available, including sexually transmitted infection testing/treatment and contraceptive advice and services.

If you have any questions or would like to book an appointment please contact the service intelligence centre on 0300 303 9970, the centre is open Monday to Friday, 9am and 5pm (not weekends or bank holidays).

Further details can be found at the Thurrock Sexual Health Services website: 

One Response - advice service for palliative and end-of-life care

One Response

Call: 01268 526259

One Response, which launched on 3 November 2014, is a Support, Assessment & Advice Service, which will work in partnership to coordinate palliative and end of life care services across South west Essex. This means that anyone with an advanced illness or those that care for them can call at any time, day, or night, for advice. Assessment and care can also be provided. 

The aim is that patients, carers and other family members as well as professionals will have one number to ring to address new and existing problems. You are still able to ring your usual contacts as needed, with OneResponse as an extra number for when other services are not available. Download the information leaflets below:

pdf OneResponse Patient Leaflet (1.84 MB)

pdf One Response professional Leaflet (2.06 MB)

Patient Transport Services

Non-emergency patient transport services provide transport to and from NHS services for people who have a medical need for it.

In South Essex, non-emergency patient transport services are provided by East of England Ambulance Service (EEAST) and Thames Ambulance Services Limited (TASL) for patients with a medical need. You can find out more about the service provided by EEAST on their website:

This service uses a wide range of vehicle types and levels of care that are consistent with the patients’ medical needs.

Eligibility for Patient Transport Services

You can call the East of England Ambulance Service to see if you are eligible for Patient Transport Services. You'll be asked a series of questions to determine whether you are eligible, please answer these as accurately as possible.

The number for South Essex patients is: 0300 0134997 

Bookings for TASL are handled by either the GP practice or the hospital.

For further information on who is eligible for Patient Transport Services, download the eligibility criteria below:

pdf Patient Transport Services Eligibility Criteria February 2018 (129 KB)

 London Hospitals

Patient transport services for most London hospitals are arranged directly through the hospitals themselves.

Therefore patients or their advocates need to contact the hospital patient transport service directly to arrange appointments. Please note some of London hospitals require the referral to be made by the patient's GP.

Patients will be assessed for eligibility in accordance with the hospital’s own eligibility criteria.

The contact numbers for patient transport services at the following London hospitals are below:

Hospital PTS phone numer Other information
Guys and St Thomas's 020 7188 2888 Option 1 07:45-19:00 Monday-Friday excluding bank holidays
Barts and the London 0333 240 4096  08:30-17:30 Monday-Friday
Moorfields 020 7566 2208/9  
University College London 020 3456 7010 09:00-17:00 Monday-Friday
National Centre for Neurology and Neurosurgery, Queens Square 020 3456 7010 09:00-17:00 Monday-Friday
Royal National Ear, Nose and Throat Hospital  020 3456 7010 09:00-17:00 Monday-Friday
Queens Hospital/King George's (Barking, Havering and Redbridge) 01708 435 590  
The Maudsley via main switchboard 
020 3228  6000
St George's  0208 725 1632  
King's College Hospital 0203 299 8000  G4S NEPT Service Delivery Manager 020 8598 2313
Homerton 020 8510 7777  08:00-17:00 Monday-Friday
St Marys 020 3311 5353/5272  09:00-17:00 Monday-Friday
Chelsea and Westminster 020 3315 6666/8031  
Royal Brompton 020 7351 8012 or 
020 7352 8121 x 4040
 08:00-17-00 Monday-Friday
Royal Marsden Chelsea 020 8661 3429  08:30-18:00 Monday-Friday excluding bank holidays
The Whittington 0207 7277 3550 or 
020 7288 3052
 07:00-19:00 Monday-Friday
Royal Free Via switchboard 020 7794 0500  
Whipps Cross 0333 240 4096  08:30-17:30 Monday-Friday
Imperial College NHS Trust 020 3311 5353  09:00-17:00 Monday-Friday
London North West NHS Trust 0333 335 9645  Covers: Central Middlesex Hospital, 
Meadow House Hospital,
Denham Unit & Willesden Centre, 
Ealing Hospital
Northwick Park Hospital
St Mark's Hospital
Royal National Orthopaedic Hospital 0333 335 9645 09:00 17:00 Monday-Friday

If you have any questions about the patient transport service arrangements for London hospitals email This email address is being protected from spambots. You need JavaScript enabled to view it.

Shared Lives care service in Thurrock

The shared lives service cares for vulnerable people in a home environment and within the local community.

ategi shared lives


The shared lives scheme in Thurrock arranges accommodation and support for vulnerable adults in the homes of carefully chosen people living in the community.

What makes the shared lives scheme different is that people in need of extra support are matched with their carers and family and live in the carer’s home. These carers are known as Shared Lives Carers and are recruited, trained, checked and supported by ategi, the new provider of the service in Thurrock.

The service suits adults who need support in their day-to-day lives and who choose to have that care in a home setting. They could be people that need constant support or people that just need to know someone is around. They could be an older person, someone with mental illness, someone with physical or learning disabilities, someone with a brain injury or someone with a history of substance misuse.

You can find out more about the service by downloading the shared lives scheme brochure:

pdf ategi Shared Lives Scheme Thurrock Brochure - June 2017 (1.89 MB)

You can also contact ategi using the details below:

ategi - Shared Lives Scheme
Thames Enterprise Centre, Building 13,
Thames Industrial Park, East Tilbury, Essex, RM18 8RH
t: (01375) 802050
This email address is being protected from spambots. You need JavaScript enabled to view it. 

Macmillan Cancer Carer Support

macmillian carers support

A support service is at hand for carers who are caring for a family member or friend with cancer.

The Macmillan Cancer Carer Support service is there to emotionally and practically support informal carers of people with cancer throughout treatment and beyond.

Any relative, friend or partner is helping someone through cancer is welcome to attend whether the person you are caring for is newly diagnosed, in treatment, in recovery or coping with a terminal diagnosis.

Tel: 0300 7 70 80 90 Mon – Fri 9am - 4.30pm or visit to make a referral or find out more about carer support in Essex.

Care homes

carehomeThere are many types of residential care homes available. These include permanent care homes for older people, homes for younger adults with disabilities and homes for children. They may be privately owned or run by the voluntary sector or local authorities.

Older people

Care homes for older people may provide personal care or nursing care. A care home which is registered to provide personal care will offer support, ensuring that basic personal needs, such as meals, bathing, going to the toilet and medication, are taken care of. In some homes more able residents have greater independence and take care of many of their own needs.

Some residents may need medical care and some care homes are registered to provide this. These are often referred to as nursing homes.

Adults aged 18-65

There are also residential care homes that provide care and support for younger adults with, for example, severe physical disabilities, learning disabilities, acquired brain injury, progressive neurological conditions or mental health problems.

Children and adolescents

Some homes specialise in providing residential care for children. This could be for a variety of reasons, including physical or learning disabilities or emotional problems.

Residential special schools focus on education and provide teaching on site. Children in traditional children's homes are normally educated outside the home in an educational or training facility.

Care Homes in Thurrock

To find Care Homes in Thurrock go to the Care Homes finder in NHS Choices.


Voluntary Sector

Below are links to some of the organisations that operate within the voluntary sector in Thurrock. Click on the boxes for more information.

Thurrock volunteer centre

The centre works with residents to promote 'active citizenship' and volunteering opportunities, and encourage them to play a bigger part in their local community.

  • Volunteer centre website
  • Address: The Beehive, West Street, Grays, Essex, RM17 6XP
  • Telephone: 01375 389893
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
  • Twitter: 

Thurrock Citizen Advice Bureau

The Citizens Advice Bureau provides impartial advice to everyone on their rights and responsibilities. Their advice helps people resolve problems with debt, benefits, employment, housing, discrimination and more.

  • Citizen Advice Bureau website
  • Address: Advice Bureau, Voluntary & Community Resource Centre, High Street, Grays, RM17 6XP
  • Telephone: Advice Line 24hrs – 03444 770 808

Thurrock CVS

CVS provides information, support, training and advice to community groups and organisations in Thurrock. It also brings Bringing voluntary and community organisations together to share knowledge, promote best practice and co-ordinate activity and opinion.

  • CVS Website
  • Address: The Beehive, West St, Grays, Essex RM17 6XP
  • Telephone: 01375 389890
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

SNAP - children's special needs support charity

SNAP (Special Needs and Parents) is an Essex charity that provides support for families with children (0-25 years) who have special needs or a disability. The charity provides support and advice and can signpost you to public services in your area.

There's no need for a formal diagnosis and you don't need to be referred by a medical professional. You can contact the charity using the contact details below:

  • Telephone: 01277 211300
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
  • Website: 

Hear from some of those who rely on the charity on the YouTube video here: 

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