Accident and Emergency

ambulanceA&E departments assess and treat patients with serious injuries or illnesses. Generally, you should only visit A&E or call 999 for life-threatening emergencies, such as:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped

If an ambulance is needed, call 999, the emergency phone number in the UK. You can also dial 112, which is the ambulance number throughout the European Union.

Please spare a moment to think before you go to A&E as you may be able to receive appropriate treatment in a number of other services, including:

NHS 111 - available 24 hours a day and seven days a week – simply dial 111 to speak to trained professionals who can provide medical advice and advise you on the best local service to offer the care you need.

Where to go for care

If you are unsure what service is appropriate for different conditions, see out handy guide for a rundown of what services to use and when:

where to go for care website pic

Local Accident and Emergency services around Thurrock 

Basildon Hospital
SS16 5NL
Tel: 0845 155 3111
Southend Hospital
Prittlewell Chase
Tel: 01702 435555
Queen's Hospital
Rom Valley Way
Tel: 0330 400 4333

Ambulance services

The ambulance service in Thurrock, Essex and the whole of the East of England is provided by East of England Ambulance Service NHS Trust.

in July 2017, NHS England announced a new way of working for ambulance services will be implemented across the country to make sure patients get the right response, first time.

This is following the largest clinical ambulance trial in the world and will update a decades old system. The demand for ambulance services is increasing every year but despite this, the way ambulance care is provided has broadly stayed the same.

These changes focus on making sure the best, high quality, most appropriate response is provided for each patient first time.

Have a look at the animations below, explaining the new categories:

Category 1:

Category 2:

Category 3:

Category 4:

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