Thurrock First

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The one stop phone line for anyone over 18 who need advice on social care, mental health or community health services.

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Thurrock First is the first point of contact for a number of health needs. All you need to do is call the one number and you will be directed to the most appropriate service. If you live in Thurrock and over 18, you can call the number to access:

  • Adult social care
  • Mental health
  • Health problems that have been diagnosed and for which on-going care is needed
  • Where to get help with other health problems
  • Care that's available in the community

Some of the health problems that the service can help with include:

  • Catheters and wound dressings
  • Chronic obstructive pulmonary disease (COPD) lung conditions
  • Continence problems
  • Diabetes and insulin needs
  • Falls, or are recovering from a fall
  • Family members nearing the end of life

Opening hours

The number to call is 01375 511000.

The main opening hours are from 9am to 5pm, Monday to Friday.

A limited service is provided from 7am to 9am and 5pm to 9pm, Monday to Friday, and from 7am to 7pm on weekends and bank holidays.

You can use an online form to request a call back from the service – The service will respond within 24 hours. 

Where to get urgent help

Call 999 if you have an immediate life-threatening emergency.

Call 111 if you urgently need medical help but it’s not a life-threatening situation.

Stoptober - the 28-day quit smoking campaign – is back

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Stoptober, the 28-day stop smoking campaign from Public Health England, is back from 01 October.

Stoptober has driven over 1 million quit attempts to date and is the biggest mass quit attempt in the country. It is based on research that shows that if you can stop smoking for 28-days, you are five times more likely to stay smokefree for good.

All the support you need to quit

Everyone’s quitting-journey is different, but with Stoptober, you won’t be on your own. Join the thousands quitting smoking with Stoptober and get all the support you need to help you on your quitting-journey.

There are lots of ways to quit and Stoptober can help you choose what works for you. You can quit using medication (including nicotine replacement therapies such as patches and gum) or e-cigarettes. Stoptober offers a range of free support to help you including an app, daily emails, Facebook Messenger and lots of encouragement from the Stoptober online community on Facebook. In addition, you can get expert face-to-face advice from local stop smoking services. In Thurrock, this is Vitality, provided by NELFT. Visit their website for more information: www.nelft.nhs.uk/vitality-stop-smoking-service 

Those who use stop smoking aids and who get face-to-face support from their local stop smoking service are up to four times more likely to quit successfully.

Stopping smoking is the best thing you can do for your health and the health of those around you. If you can make it to 28 days smokefree, you’re 5 times more likely to stay quit for good.

Find out more about the Stoptober campaign on the Stoptober website

Autumn 2017 issue of CCG Insight

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Insight autumn 2017 front cover

We’ve released the latest edition of CCG Insight, a magazine packed full of information on healthcare in Thurrock plus details of the CCG's and our partners' work in the community.

The autumn issue features the launch of a community-based blood pressure and pulse service at the Tilbury Community Hub, an invitation to attend our Annual General Meeting and a reminder that you should only attend A&E if it is serious and/or life threatening.

There’s also more on some exciting news for general practice in Thurrock. A number of GP practices are receiving funding for a number of clinical pharmacists to help with patient care and, a first for Thurrock, as College Health hires a paramedic to support GP practices in the area.

You can download the latest issue by clicking on the link below. We hope you enjoy reading it! Please feel free to share with friends, family members and colleagues.

pdf CCG Insight - Autumn 2017 (issue 9) (3.75 MB)

New hospital appointment reminder service being launched

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On Thursday 14 September, Basildon and Thurrock University Hospitals will be launching a new service which sends patients appointment reminders by text.

Currently, one in 10 outpatients do not attend their local hospital appointment, which is higher than at many other parts of the country. This means there are many appointment slots un-used each day which could have been reallocated to another patient.

The new appointment reminder service aims to reduce this number by sending a text reminder message to outpatients seven days before their appointment. Patients who do not have a mobile phone will have a voice message sent to the home phone. Children aged under 16 will have a reminder sent to their guardian.

New telephone number for booking blood test appointments

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From Wednesday 13 September 2017, the telephone number to book a blood test appointment will be changing to 01702 746065.

Patients who need to book a blood test appointment at a hospital or clinic in Basildon, Thurrock or Southend can do this using the online booking system or by contacting the telephone call centre.

Until now there have been three numbers to choose from to book blood tests by telephone. From Wednesday 13 September, these will be replaced by one new number – 01702 746065. The new system will automatically direct callers to the next available call handler.

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