New provider for Integrated Urgent Care for Thurrock

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Following a procurement process, we are pleased to formally announce that the successful bidder and future provider of Integrated Urgent Care (IUC) services for mid and south Essex, including Thurrock, is Integrated Care 24 (IC24).

IC24 is a not for profit social enterprise and is the current provider of NHS 111 and GP Out of Hours services in south Essex. They are also the current provider of the NHS 111 service across mid Essex.

From 4th July 2018, IC24 will deliver a 24/7 NHS 111 telephony service supported by a clinical hub and GP Out of Hours service for 1.2 million people. Together these services are known as ‘Integrated Urgent Care’.

Through the clinical hub, patients with an urgent care need will receive assessment, advice, signposting and referral to local NHS services including access to GPs when GP practices are closed.

The overall contract award decision was made by the Mid and South Essex STPCCG Joint Committee.

Caroline Rassell, Lead Accountable Officer for the Joint Committee, said: “All five CCGs across mid and south Essex look forward to working with IC24 to ensure local people continue to receive good quality urgent care services.”

Yvonne Taylor, Chief Executive of Integrated Care 24, said: ‘As the current provider of the integrated service in South Essex, as well as the NHS 111 service in Mid Essex, we already know the geography of the area well and have good working relationships with partners in other healthcare providers in the county.

We are excited to be delivering the first procured integrated urgent care service in this locality and are completely committed to ensuring that when residents need us we are ready to provide them with the best possible care.”

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